20 GOTO 10, RUN

Some back-and-forth with the American Express interactive voice response (IVR) yesterday.

• Me: "Representative."
• AXP: "I understand you'd like to speak to a representative. If you'd like to report a lost or stolen card, say or press one. For all other inquiries, say or press two."
• Me: "Two."
• AXP: "OK. To get you to the right place, please enter or say your fifteen digit account number."
• Me: "I don't have it."

AXP: "OK. I'll give you a moment to find your card."

Me: [I'm at the office and my card is at home. Yes, I left home without it.]

Me: "Representative."

AXP: "I understand you'd like to speak to a representative. If you'd like to report a lost or stolen card..."

This happened a few times. The second time I was wondering if I had missed something. The third time I was laughing about it. In the end, I got to where I needed to go by choosing option one.

(regarding the title, try this if you'd like to program a bit of BASIC)

 

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Comments

[Abelniak]

Looks like you could have used http://gethuman.com/ (*non*-affiliate link). I sympathize - I was on hold with US Airways yesterday for 10 min before I hung up and remembered I bookmarked this site. Got to a human very fast. I know that's not the overall point of your post, but if you and your readers can benefit from this life saver, then great!