Some back-and-forth with the American Express interactive voice response (IVR) yesterday.
- Me: "Representative."
- AXP: "I understand you'd like to speak to a representative. If you'd like to report a lost or stolen card, say or press one. For all other inquiries, say or press two."
- Me: "Two."
- AXP: "OK. To get you to the right place, please enter or say your fifteen digit account number."
- Me: "I don't have it."