I’m about to wrap up my 2nd trip to New York in two weeks. I’ve been blogging about what I’ve been doing here and over on Forrester’s Marketing Team blog:
– The luxury marketing, Google, and Critical Mass
– Notes on luxury: Giorgio Armani keynote
– Three things about Avenue A/Razorfish
– The company-owned store: an immersive brand experience
– Turning customer experience into a competitive weapon
– Fidelity Investments: Moving beyond customer satisfaction
– Customer advocacy 2007: USAA wins again
– What North American banks can learn from Europe
Thankfully I’ll be at home for the next few weeks.