Luxury, interactive agencies, and financial services

I’m about to wrap up my 2nd trip to New York in two weeks.  I’ve been blogging about what I’ve been doing here and over on Forrester’s Marketing Team blog:

The luxury marketing, Google, and Critical Mass
Notes on luxury:  Giorgio Armani keynote
Three things about Avenue A/Razorfish
The company-owned store: an immersive brand experience
Turning customer experience into a competitive weapon
Fidelity Investments:  Moving beyond customer satisfaction
Customer advocacy 2007:  USAA wins again
What North American banks can learn from Europe

Thankfully I’ll be at home for the next few weeks.