My Comcast service is out at home. I am a triple play subscriber. This means:
- No TV (not a big deal)
- No internet access (a hassle)
- No telephone (potentially a big deal)
Here’s the transcript of my chat session. A quick summary: "Oh hai. Can’t help. Here’s some spam. Ok bye."
user Peter_ has entered room
P: My comcast service is down – no internet access, phone calls, or tv. When will it be fixed?
analyst Eric has entered room
E: Hello Peter_, Thank you for contacting Comcast Live Chat Support. My name is Eric. Please give me one moment to review your information.
E: I am very sorry to learn about the difficulties that you have experienced. I will be happy to assist you in resolving them.
E: One moment please while I see if there is trouble in your area.
E: I apologize for the inconvenience. There is an outage in the area. Our technicians are currently working to resolve the problem. At this time we do not have an estimated time of repair.
E: Is there anything else I can assist you with today?
P: No.
E: Thank you for contacting Comcast. If you need assistance in the future, please do not hesitate to contact us through Live Chat or E-mail (available 24 hours a day, 7 days a week). Thank you again for choosing Comcast we appreciate your business. To visit our local support page including links to contact us via Email, as well as many downloadable forms,and FAQ pages, please visit: http://www.comcast.com/nesupport/
Did you know that Comcast offers its customers a variety of free benefits? These include McAfee Antivirus, Firewall and Privacy software as well the Comcast tool bar that lets you take Comcast.net with you while you surf, and the Desktop Doctor to help you restore lost settings…plus much more, please visit http://www.comcast.net/downloads/ to see all of the extras that we provide.
E: Get tips from the FBI on how to protect your family online and watch an overview of the McAfee security suite! Please join us for “Online Safety for the Connected Family”, a free live webinar, September 12th, 2007 at 8pm. A live question and answer session will follow the presentation. Visit www.comcast.com/getconnected for more details and to register!
Don’t forget Comcast offers its customers many free benefits McAfee Antivirus, Firewall and Privacy software as well the Comcast tool bar that lets you take Comcast.net with you while you surf, and the Desktop Doctor to help you restore lost settings…plus much more, visit http://www.comcast.net/downloads/ to see all of the extras!
Thank you very much for contacting Comcast electronic support.
If you require additional assistance in the future, please do not hesitate to contact us again; we appreciate your business!
To visit our local download page please visit: http://www.comcast.com/nesupport/
Analyst has closed chat and left the room
analyst Eric has left room