This morning, I was walking to breakfast and frozen in my tracks by this lesson in social business design. Courtesy of Boston’s $20+ billion Big Dig and the new Greenway. (For more context, watch this video)
User-generated pathing
Everything that should be digital will be
These patterns are often referred to as desire paths.
Which reminds me of a great blog post from colleague Lars Plougmann: Cowpaths versus desire paths, which should you pave?
This reminds me of a story from college (may be an urban myth since I can’t find evidence) of a University that didn’t pave walkways until after the students had work their desired paths through the grass.