Everything that should be digital will be
A friend of mine got a letter this week from IBM, where he worked over a decade ago. The letter reads: “We are writing because of an incident that has resulted in the loss of information relating to your IBM employment, and we wanted to inform you about what happened and explain steps IBM is …
Continue reading “IBM loses employee records: Is ignorance bliss?”
JetBlue said they’d compensate passengers by March 15th. And they did. (see pic at left) The long road to rebuilding trust continues…
JetBlue sent out an apology via email yesterday. It wasn’t just sent to passengers impacted by the weather/operations snafu – it went out to all TrueBlue members. The apology was already published on the JetBlue website, along with Neeleman’s video. But the email contains a postscript (i.e. P.S.) message that you can’t see anywhere else: …
Late Friday, JetBlue’s phone lines were back up and running. The website still insisted that my flight had departed the day before, so I had to call in for a refund. The agent was courteous and clearly instructed to not speak very much about what had happened the day before in New York. I had …
I posted last night as I was sitting in Boston’s Logan Airport, waiting for a flight to San Jose. As passengers piled up in the gate area when flight after flight was delayed, JetBlue’s JFK woes were broadcast on CNN Airport Network. At first, everything seemed fine. The weather was bright and clear outside, no …
Just a quick rave from me for the staff at the Hotel Pulitzer in Amsterdam. The hotel is nice and it’s the people that deliver a great experience. First of all, they let me check in at 9 am. I was fully expecting to store my bags and walk around town grundgy for five or …
OK, so Delta is bankrupt. Does that explain why its customer service is so abysmal? I’m trying to book some flights this week. I have old credits to apply and I call up to make sure I can apply them + get a child fare (can’t be booked online). Good news: I can [supposedly] apply …
Continue reading “Delta Air Lines. Customer service. Abysmal.”