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Tag Archives: control

Should customers be in control?

As social media evolves, I’ve been wondering if the adages we all know still apply. I wrote a post a couple weeks ago about turning the adages upside down; one I left out was “customers are in control.” But should they be?

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Posted byPeter Kim21 April 2010Posted inCustomer ServiceTags: control, customersLeave a comment on Should customers be in control?
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