About Me

Digital Experience Director at The Bicester Village Shopping Collection.

I’m also a public speaker and have participated in industry events including SXSW and Cannes Lions, conferences in North and South America, Europe, and Asia, and addressed audiences ranging from 20 to 2,000+. To learn more including videos and slide decks, visit the speaking section.

I’ve been quoted by a wide range of media outlets including the CBS Evening News, CNBC, CNN, NPR, The Economist, New York Times, and the Wall Street Journal. To see videos and read full-text articles, visit the press section.

You can call me at +1 415 475-9785 or use the contact form.

My short form writing happens on Twitter, Facebook, and Google+. In 2012, I co-authored the book Social Business By Design. To learn more, visit the writing section.

I’ve worked with clients including:

  • [Consumer Products] AmorePacific, The Coca-Cola Company, Colgate-Palmolive, Coty, The Estée Lauder Companies, General Electric, Godrej Group, Heinz, Keds, LEGO, L’Oreal, Pepsi, PUMA, USPS, VF (Jansport, Kipling, Napapijri, Nautica, North Face, Vans)
  • [Financial Services] Alberta Treasury, Bank of America, Charles Schwab, Citibank, Citizens Bank, Discover, Fidelity Investments, Harland, Legg Mason, MasterCard, Merrill Lynch, NelNet, T Rowe Price, TIAA-CREF, TurboTax
  • [Healthcare] Johnson & Johnson, Philips Healthcare, Trinity Health, Wellpoint
  • [High Tech] Apple, Dell, Freescale Semiconductor, HP, IBM/Lotus, Microsoft, Samsung Electronics, Sony, Verisign
  • [Manufacturing/B2B] BMW/MINI, Boeing, Raytheon, UPS
  • [Information & Professional Services]  Aspen Marketing, Boston Consulting Group, Brodeur, Dentsu, Harte-Hanks, McKinsey & Company,  Merkle, Omniture, Ryan Partnership, Sapient Nitro, SAS
  • [Media & Infocomm] Conde Nast, Cox, Forbes, Google, Lexis-Nexis, McGraw-Hill, Scholastic, TNS, Twitter
  • [Retail/Restaurant] Best Buy, Eddie Bauer, Home Depot, Pizza Hut, Target, Yum! Brands
  • [Telecom] AT&T, Nokia, Rogers, Verizon
  • [Travel] AAA, Emirates, Etihad, Intercontinental Hotels, MGM Resorts
  • [Utilities] Alabama Gas, California ISO, Consolidated Edison, Southern Company


  • Global VP of Digital Consumer Engagement at The LEGO Group
  • Chief Executive Officer at The Barbarian Group
  • Chief Digital Officer at Cheil Worldwide
  • Chief Strategy Officer, Chief Solutions Architect, Managing Director North America, and first employee at Dachis Group (acquired by Sprinklr)
  • Senior Analyst at Forrester Research
  • Head of global digital marketing and ecommerce at PUMA
  • Principal Consultant at Razorfish
  • Research analyst at Coopers & Lybrand and Consultant at PwC
  • Intern at Arthur Andersen, Prudential Securities, and General Electric Corporate Audit Staff

I earned an English degree from the University of Pennsylvania and an M.B.A. from the Darden School at the University of Virginia.

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