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Tag Archives: ibm

IBM bankrolls a new $100M #CX unit. Will it work?

IBMiX

Yesterday, IBM announced expansion plans for its Interactive Experience professional services practice. The numbers align a bit too perfectly: 10 new labs, $100M investment, and 1,000 new roles.

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Posted byPeter Kim28 March 201417 April 2014Posted inBriefings, StrategyTags: #IBMiX, agency, ibmLeave a comment on IBM bankrolls a new $100M #CX unit. Will it work?

IBM loses employee records: Is ignorance bliss?

A friend of mine got a letter this week from IBM, where he worked over a decade ago.  The letter reads: “We are writing because of an incident that has resulted in the loss of information relating to your IBM employment, and we wanted to inform you about what happened and explain steps IBM is […]

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Posted byPeter Kim15 June 20075 May 2014Posted inCustomer ServiceTags: ibm
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