The GDS Group CMO Digital Insight Summit sales pitch is a lie

UPDATE:  This post was originally written in January 2018 and GDS hired a new CEO in November 2018. She responds to my experience in the comments below and describes actions that she has taken in response as of June 2019.

Are you planning to attend a GDS Group CMO Digital Insight Summit in North America or Europe this March? If so, you won’t see me there. However, GDS sales people are informing prospective sponsors and attendees that I will be attending and looking to network and hire service partners. Nope.

Multiple prospects have asked me about this and it’s just not true. Here’s a screenshot from a sales webinar, showing proof of the lie. No surprise, they messed up the logo.

GDS CMO Digital Insight Summit
Supposed GDS CMO Digital Insight Summit attendees, North America 5 – 7 March 2018

GDS, stop with the fake news. I have contacted your sales people about this blatant misrepresentation and they refuse to acknowledge the situation. Not surprising, as it appears that this is business as usual.

If you are considering sponsoring or attending this event, it might be worth your time and budget. But if you expect to connect with a specific attendee, it’s worth the effort to check references before committing. A simple search and inquiry on LinkedIn will give you plenty of information.

For anyone who’s been lied to by GDS and wants to hear about my digital agenda for 2018, here are some initiatives my team is working on:

If you’re visiting Austin this March, enjoy. If it’s your first visit, here are some things you might want to know.

7 Replies to “The GDS Group CMO Digital Insight Summit sales pitch is a lie”

  1. They appear to me to be a scam. I was contacted by someone today claiming to be working on behalf of PNC Bank in the area of “deep learning” research. Looking at the background, the person he then set the call up with and the speed of the response it looks to me like a boiler room scam trying to con small and medium sized companies into paying to attend a worthless B2B conference (where the delegates cancel at the last minute) or some nonsense “white paper” is distributed to a worthless list. 20 minutes on Google and Glassdoor confirms (to me at least) that GDS Group and GDS International are a bunch of con-artists.

    I am well connected with the heads of data science, CIO, CDO for AI projects at 5 USA banks. There is no way that the two cowboys from GDSGroup, who contacted me could be speaking closely to PNC Bank and not also have common connections with me in LinkedIn since in the area of AI and Machine Learning I am once of the best connected people in the world. They were both 3rd degree which means they are lying.

    Also the person that reaches out to you is a junior grunt and the person who takes the organised call is difference (more experienced at scamming people). That is classic boiler room stuff and not the modus operandi of a legitimate consulting company.

    1. We’ve been contacted by them consistently over 10 years despite our requests to not contact us. The pitch is always the same, name dropping someone who they think we might know (or in one case we did know and we contacted them to learn they had nothing to do with the event). We got pitched for an AI event and “were shortlisted” by big insurance company (in this case AIG) for “AI work of which they couldn’t even explain. I don’t know how they’re still in business and if they’re reading this PLEASE finally leave us off your contact list.

  2. Absolutely terrible company trying to sell however way they can. I was roped into (almost) going to a conference – but then upon (unfortunately) signing the agreement, looked at the vendor list and finalized speaker agenda – and realized it was totally unrelated to my job function. They just wanted someone in a seat (and the brand equity/notoriety of the company I work for is high – so great PR for them to try and draw in more vendors/sponsors). When I expressed sincere reservations about being a good prospect/lead for ANY of their vendors, they simply said “Well, maybe one will be top of mind for you or right for you in some years.” I wonder if their vendor partners know this is how they’re thinking! I then had an important half-day meeting come up with a large team and they said “Well, that means you won’t be able to attend the middle day, which means you won’t be able to meet with anyone.” Ultimately, I paid a $1,875 cancellation charge only 2 weeks after I signed the contract (1 week after I’d originally expressed my reservations on attending) and 3 weeks before the conference.) I refused to replace my slot with some other poor sucker, so cancellation fee it was! Do NOT do business with them! Smoke and mirrors all the way.

  3. My name is Tanya Thomas and I joined GDS as CEO at the beginning of November last year.

    I’d like to address the situation outlined in this post publicly having been in communication with Peter personally over the last couple of months.

    Firstly, I’d like to formally apologise on behalf of the organisation for anyone’s details appearing inaccurately as has been outlined by Peter, as well as those who have been asked not to be contacted but still have been. Clearly this should never have happened and was not condoned in any way by the business.

    The explanation of our action below is a straight forward account of what we’ve been doing to correct the misfit behaviour that occurred. We’re a pretty simple business and we’re privileged to be working really successfully with some of the most interesting partners and business builders on the planet. We recognise the responsibility that comes with that privilege and we take that very seriously.

    We have spent the last 6 months exploring, quick fixing, planning and structuring the business for the best value delivery we can create for our customers. This work has been based fundamentally on developing our delegate customer experience and, as well as improving our program, we have also worked to weed out any undesirable practices which have sometimes appeared from individuals around the business. I have loved the challenge, we have an exceptional team and a straight forward valuable proposition which is strengthening every day. Our summit attendees are our first priority and the value of their experience is critical for our growth. We’ve implemented more explicit processes across the last 6 months that ensure to the best of our ability the practice no longer occurs. Any report or indication of this has strict disciplinary consequences for the employee who violates it, and a proactive reach out to the executive. Happily, we have had no reports of this since I’ve started.

    Our senior leadership team, with new and exciting hires in multiple departments has implemented a new production and program process which we’d love to share with anyone who is interested. We’re always interested in a dialogue, and I’m happy to speak directly to anyone who reaches out.

    Thanks for reading.
    Tanya Thomas

    [email protected]

  4. Back in December we were contacted by the GDS group. They started with pitch of we “have this opportunity and we think your company might be a good fit”, do you want to discuss in more detail? According to them this was a project with the CMO of Starbucks, who we know.
    The next call was a total sale pitch for their conference. I asked the CMO about this project it didn’t even exist, nor was he working with GDS at the time.
    Yesterday we got contacted again, same pitch, same strategy to get us on the phone. Not sure how much the company has really changed then.

  5. As a CIO I have joined GDS event for the past 8 years.
    After the sping event, I noticed a significant change – also heard that the management changed.

    GDS events have been very unique in many ways …
    – in the first years they managed to get the european CIOs of many well know companies to join the event. I remember meeting the CIOs of Ferrari, Europcar, Bonduel, Leo, BASF, Boeing, Toyota, etc.
    Unfortunately in the past years, these CIOs have no longer jointed the event. As an alternative more smaller and companies from eastern Europe are present.
    – GDS has in the past 8 years tried many locations, with very mixed success. The best received location where the places in Turnberry, St.Andrews, Powerscourt, etc. – Scotland and Irland made the difference.
    – Especially as it allowed the participants to extend 1-2 days to play some golf – remember that the first time I joint, even a golf play was part of the programm – great social networking.
    – Over the past years the importance of the IT to align with the business is a key statement. Looking at the sponsoring vendors and many topics, that does not match that. Data Center services, Cyber security, basic SW development are to basic – nothing the business really cares.
    – at last, as a company representative/ CIO, our schedules are fully booked. We receive 1-3 event offers every week. In the past the GDS events where very special and everything organized and taken care. Now, as outlined, the event quality has propped, and at last as a participant, most costs are on the participant. With the event offers on the market, it will be difficult for GDS to stay competitive.

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