I’m a free agent

Four years ago, I saw a market opportunity and left Forrester Research to start Dachis Group. We outlined that opportunity for the world and gave it a name: social business. Dion Hinchcliffe and I co-authored a book that endcaps what we’ve seen so far. Today, the social business market has matured. Companies are devoting budget and staff to social …

About Peter Kim

Now: I am Chief Strategy Officer and Principal Analyst at Constellation Research. My coverage focuses on customer experience management (including relationship management, social networks, content optimization and publishing, advocacy, and analytics) as well as marketing service providers (including agencies and consultancies), and innovation agenda items (including social business, omnichannel, and global digital trends). I’m also …