Shopping is fundamentally social

If there’s one lesson the world can agree on from the coronavirus pandemic, it’s that humans need face-to-face contact. Most people have tolerated lockdowns for the benefit of the greater good, but it’s clear that the world misses in-person interactions. The world has adapted – at least temporarily – to the current state of affairs, […]

Minority Report: Chapter 3, Part 3

This is the third instalment of my irregular Minority Report. Previous instalments include Chapter 3, Expatriates and the Patriots, and London, Part 2. I accepted a job offer on Wednesday 22 June 2016, which would take me from New York to London. On Thursday 23 June, the people of the United Kingdom voted to leave the […]

Bringing digital innovation to the retail experience

I’ve spent the past couple of weeks in Seoul getting up to speed on my team’s capabilities as well as our assets across the network. Last week, Cheil client Samsung introduced a new digital showroom experience called “CenterStage.” I just got here so I can’t take any credit for the build, but I can certainly be […]